The Principle: Accountability. It is the simple act of raising your hand and saying, "I did that. It was my fault. Here is how I will fix it." In the Corps, if a Private messed up, the Corporal owned it. If the Corporal messed up, the Sergeant owned it. The weight always goes up.
The Glitch: We live in a "Zero Defect" society now. Everyone is terrified of being wrong. Politicians, CEOs, and "Bosses" speak in passive voice: "Mistakes were made" instead of "I made a mistake." They spend more energy shifting blame than fixing the problem.
The Fix: Radical Honesty. It actually disarms people. When you look someone in the eye and say, "I messed up, I am sorry," the fight usually ends right there. You can’t fix a problem if you refuse to admit you caused it.